lloyds Banking Group Mix-Up Leaves Twin Sisters‘ Accounts in Disarray
A London resident is unable to use a newly approved credit card after Lloyds Banking Group mistakenly merged her account with that of her twin sister, who has never held a Lloyds account. The error, described by the bank as an “isolated incident,” stemmed from shared address and initials triggering a duplicate profile flag within their system.
The reader, identified as JRT, applied for a credit card with Lloyds Bank and received it bearing her name. Though, attempts to register the card online proved futile as the system only recognized a profile belonging to her sister. The sister later received communications regarding the card application.
Lloyds Banking Group, which also owns Halifax, confirmed the credit check was performed under JRT’s name and stated that credit monitoring reports did not negatively impact the sister’s credit record. The bank has compensated JRT with £350 and her sister with £100 for the inconvenience caused.
This incident highlights the potential for data errors within large financial institutions and the importance of accurate customer data management.While Lloyds maintains this was an unusual occurrence, it raises concerns about the security and accuracy of personal facts held by banks and building societies.
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