Accountability Thru Data: The Reporting Dashboard

Boston Children’s Hospital (BCH) has substantially improved⁣ primary care ​performance through the‍ implementation of a comprehensive reporting dashboard. This tool holds operational ⁢and clinical leaders accountable for performance at both the individual​ clinic and overall group levels.

The dashboard’s strength lies ‍in its ability to consolidate ‍data from multiple sources, presenting focused metrics alongside clearly defined baselines and targets. This allows leaders‌ to track progress and evaluate performance trends ⁣over time. Managers now have rapid and‍ easy access⁢ to key performance⁢ indicators for their clinics and individual providers.

An ambulatory leader at BCH

“The ‍dashboard provides a single​ location to assess the performance of our primary care service line ⁣across multiple dimensions. It’s a game-changer for understanding our strengths and‍ areas for improvement.”

Investing in​ Leadership: Manager Competency Trainings

Alongside the dashboard, BCH ​invested in a series of manager competency trainings designed to foster standard work practices, ‍continuous improvement, and‍ data-driven decision-making. These trainings covered critical areas including financial management, operations, communications, and strategic plan alignment,⁢ with a particular emphasis on value-based care and network integrity.

From Silos to Synergy: Promoting Cross-Clinic Collaboration

The training program actively ​encouraged collaboration across different clinics, shifting the focus‌ from individual clinic performance ​to a broader team ⁢approach. this fostered a ​more proactive stance among ​leaders,⁤ enabling them to address service line-wide challenges before they escalated.