Researcher Finds Online Trolling Can Be Mitigated Through Moderation and de-escalation
OSLO, Norway – November 9, 2025 - While the internet often feels rife with aggressive online behavior, new research suggests that trolling isn’t an inherent trait, but a role some individuals adopt - and one that can be influenced. A study by researcher Ida Nadin indicates that proactive moderation and a focus on de-escalation can considerably alter the tone of online debates, moving them away from unfriendly exchanges.
The research, detailed in a recent NRK report, challenges the notion that everyone is predisposed to engage in disruptive online behavior. Nadin’s work highlights that while a small number of individuals drive much of the negativity, their impact can be widespread.The findings come as online platforms grapple with maintaining civil discourse and combating harassment, with implications for social media companies, forum moderators, and individual users alike.
Nadin’s conversations with moderators and participants revealed that intervention – such as reminders about acceptable behavior – can be effective in curbing aggressive language. Participants reported instances where being confronted about their posts led to regret and a change in conduct. “When moderators step in and intervene, for example reminding that this is not okay, then some people are to a certain extent impressionable,” Nadin explained.
Though, the research cautions against escalating conflicts. “But it is indeed rarely possible if you hit back hard with harsh accusations, then a trench situation can arise – where you become an enemy who brings fuel to the fire,” Nadin stated. The study ultimately suggests lowering the emotional temperature of debates is key.
Nadin emphasizes that the vast majority of people are capable of constructive online engagement. “The largest part of the population manages to tame that troll,” she concluded.
The full series on this topic is available on NRK TV, featuring a segment where comedian Live Stensvaag’s intervention leads to an unexpected reaction from a participant.
