The British newspaper The Telegraph published a report comparing the health system in the Emirate of Dubai with the health system in Britain, stressing that if the United Kingdom wants to eliminate waiting lists and attract doctors and nurses to work in Britain, the British government must follow the health model in Dubai.
The newspaper indicated that the Customer Happiness Charter issued by the Dubai Health Authority includes about 15 commitments, covering everything from service with a smile to dealing with patient data.
The author of the report, Isabelle Oakshott, said that the idea of serving citizens at their convenience is a strange and enthusiastic idea, and completely different from public health services in Britain, adding: “In prosperous Dubai, time is money, in health care, time is the difference between life and death.” ».
In her report, the author touched on the efforts of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, which led to the construction of an entire city, and at about the same time Britain was launching a new aircraft carrier, explaining that these two things explain the reason. In the success of the emirate’s health system in eliminating waiting lists.
The writer added: «His Highness Sheikh Mohammed bin Rashid entrusted all health care facilities to exceed expectations, noting that the difference between 200 billion pounds sterling annually from public funds in England and Wales goes to treat patients without due care, and distinguished health care in the Emirate of Dubai, is What shocked her during a business trip to the UAE ».
And she continued: «I was pleased with the prices, and the automated robot that distributes free lattes to customers, and I signed up for one of the offers available there, and at a value of £ 170, I conducted a set of blood tests.
In addition to a 45-minute face-to-face consultation with the family doctor, which is more time than I have spent with the Public Health Service in Britain during the past five years, I paid through the contactless service, and a nurse quickly said goodbye to me abroad.
The writer said: «At the Diaa Medical Center in Dubai, there was nothing special from the outside, as it is located on one of the many highways that intersect with the emirate, and it is neither glamorous nor famous, and this is the goal, working without fuss .. all day and every day. The center offers same-day consultations with general practitioners and specialists, blood tests and all kinds of examinations, scans and treatments under one roof.”
She emphasized that the Emirati general practitioner, with whom she consulted, was a jovial young man, and based on her medical history and the results of blood tests, he recommended that some additional examinations be performed, and all procedures were available in one place immediately, and while the Emirati doctor looked at the results of the examinations, it was another person. He arrived at the pharmacy to get medicines.
She added: «Only Dubai can provide such a distinguished medical service as a standard, due to the presence of a surplus of healthcare professionals, especially since the emirate gives them tax-free salaries, in addition to the ease of obtaining visas, in addition to the wonderful weather that the emirate enjoys.
Therefore, doctors come to work from all over the world, and at the same time, the master plan developed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to transform Dubai into one of the largest financial centers in the world, includes doubling the population within 20 years, which means more Doctors, and not all of them will be from the Middle East.
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