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When GoFood and GrabFood users complain about the high price difference between the application and the restaurant… Page all

KOMPAS.com – Service delivery order food (food delivery) OjolFood sort of GoFood or GrabFood increasingly in demand in Indonesia. This service makes it easy for users to order food, without the need to leave the house.

Just open smartphone them, go into the application food delivery often used, choose food, pay, and wait for the order to arrive at their doorstep.

However, there is a price that must be paid to enjoy all the conveniences offered by OjolFood such as GoFood or GrabFood, one of which is lower food prices. mahal of restaurant prices.

Also read: This is because food prices at OjolFood are more expensive in the application

According to a GoFood user named Tia who lives in the Tangerang area, for example, the price of food listed on GoFood can be around IDR 2,000 – 10,000 different from restaurant prices.

However, he admitted that he encountered several restaurants whose prices were too expensive. According to him, the difference in price of around Rp. 10,000 from the restaurant price is considered unreasonable.

“If the difference is only IDR 2,000 – 3,000 it’s still not a problem, but if the difference is IDR 10,000 like some restaurants now, I’d better go to the restaurant and buy it on the spot,” explained Tia.

Rita, a GrabFood user who lives in the South Tangerang area, also said the same thing. He said that the price in the application is now more expensive, around Rp. 5,000 – 10,000.

“Usually, each restaurant can set different prices depending on the promo from the restaurant. If the price posted is much more expensive than the restaurant price, I usually don’t order unless there is a promo,” said Rita.

Also read: Observer: Not More Expensive, GoFood-GrabFood Prices Are Getting Normal

Postage rates are changing and extra costs are more

photo" data-photolink="http://tekno.kompas.com/image/2022/06/27/08000067/saat-pengguna-gofood-dan-grabfood-keluhkan-tingginya-selisih-harga-di-aplikasi?page=2" style="max-width: 100%;width:750px">Gojek Doc Terms and how to easily register for GoFood and Grab Food online-

In addition to paying higher food prices than restaurant prices, users also have to pay extra costs such as delivery or postage fees, platform fees, and so on.

For postage, this is quite reasonable because this fee is usually allocated to the drivers who deliver our food.

But lately, some users have complained about the delivery fee that is different than usual.

One of them complained about Galuh, a GoFood user who lives in the Tangerang area. Galuh said that currently, the postage for food delivery services is more expensive.

“In my experience, usually for a restaurant distance of less than 5 km, in the past I only paid postage, maybe around Rp. 10,000. But now it has increased to Rp. 20,000, it can even be Rp. 30,000 during peak hours,” said Galuh.

Also read: Go-Food and Go-Pay Services Will Be Available in Vietnam

photo" data-photolink="http://tekno.kompas.com/image/2022/06/27/08000067/saat-pengguna-gofood-dan-grabfood-keluhkan-tingginya-selisih-harga-di-aplikasi?page=3" style="max-width: 100%;width:750px">Illustration of the price page before ordering food on GoFood or GrabFood.Compass.com/Bill Clinten Illustration of the price page before ordering food on GoFood or GrabFood.-

Besides the higher delivery costs, he also complained about additional cost other fees charged to users, such as application fees (platform fee), booking fee (order fee), up to the cost of packing (packing charge).

“In the past, it seemed that the additional costs were not as much as now. Because there are many additional costs, the total that must be paid is also automatically more expensive than before,” added Galuh.

Tia felt the same way. He said there was actually no problem with the additional costs in the application.

However, if the total cost to be paid is too high, Tia prefers to buy food directly at the desired restaurant or choose another place.

“If the price is still reasonable, I will continue with the food quickly. But if the additional cost can be for one portion of the food I ordered, I prefer to buy the food at the place directly or buy something else,” said Tia.

Also read: GoJek Claims GoFood to be the Biggest in Indonesia and Southeast Asia

Take advantage of promos

photo" data-photolink="http://tekno.kompas.com/image/2022/06/27/08000067/saat-pengguna-gofood-dan-grabfood-keluhkan-tingginya-selisih-harga-di-aplikasi?page=4" style="max-width: 100%;width:750px">Illustration of the Promo page on GoFood and GrabFood.GoFood/GrabFood Application Illustration of the Promo page on GoFood and GrabFood.-

Because the price of ordering food via the application is now more expensive, automatically not a few users rely on promos to cover or cut these additional costs.

In fact, Galuh said he now often compares the best promos offered by food ordering platforms, because the price to be paid is getting more expensive.

“If you are asked which application you use more often, the answer depends on which application is giving the best promo on that day,” said Galuh.

Also read: Observer: GoFood-GrabFood Creates Addiction, Still Used Even though the Price Is Normal

Tia also said the same. Before buying food onlinehe did a lot of calculations to actually get the best price that does not drain the pocket.

“If all applications have promos, I usually choose the most attractive promo and give the most discount after I select the menu or food in the application and want to complete the order. (checkout),” Tia explained.

Already a loyal user

photo" data-photolink="http://tekno.kompas.com/image/2022/06/27/08000067/saat-pengguna-gofood-dan-grabfood-keluhkan-tingginya-selisih-harga-di-aplikasi?page=5" style="max-width: 100%;width:750px">GoFood and GrabFood main menu display.GoFood/GrabFood Application GoFood and GrabFood main menu display.-

Although the cost of buying food online through platforms such as GoFood and GrabFood is getting more expensive, many people still choose to buy food online.

One of the reasons is because of the convenience and comfort offered, as well as the promos that are scattered in the application.

A GrabFood user named Adit who lives in Bogor even said that he would not stop ordering food via the online application, despite the additional costs mentioned above.

Also read: Grab and Gojek Respond to Complaints about GoFood and GrabFood prices which are considered more expensive

Because, he is already loyal to the food ordering application online because they don’t want to bother leaving the house.

“I’m already comfortable with the existing food ordering platform. Because I’m a loyal user and if there’s an easy one, why bother buying it out?” said Adit.

“After all, these extra costs may also be used to improve the welfare of driver-partners and MSMEs or their restaurants, and we can actually manipulate these costs with promos,” added Adit.

In line with Adit, Galuh also admitted that he had no intention of stopping using the food delivery application online because it has stuck in his heart.

“There is no intention to stop (ordering food online) because I’m already dependent on the application. The current strategy may be to be smart in looking for promos that make food prices cheaper,” Galuh concluded.

Also read: Observer: Not More Expensive, GoFood-GrabFood Prices Are Getting Normal

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