Facebook already offered communication services for companies with Whatsapp Business. The ability to sell products and arrange payment in a chat will be added. Facebook seems to be targeting mainly SMEs.
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Later, companies will also be able to manage their WhatsApp messages through Facebook hosting services.
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Some of the business services will be paid, the company announces. “This will help WhatsApp to further build our own business,” it says in a blog. It is not clear which services are involved.
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