Although we normally think of older people with this type of service, it is also practical for people who are recovering from an operation or accident and they have no one who can take care of them or people with chronic illnesses who may need help at some point in time. Just press the button and they will contact you to see what happens.
What is it?
Telecare is a Red Cross service that allows you to have attention 24 hours a day, 365 days a year so that you can talk to someone either out of necessity or simply in case of being people who feel lonely, who are having a bad time emotional and need to chat with someone. It is not necessarily focused for older people but for anyone who needs to know that there is someone on the other side to contact and stay calm.
Red Cross defines its telecare with six basic advantages to be safer, more careful and be more protected all the time. The six advantages are:
- Tranquillity
- Security
- Immediate response
- Protection
- Independence
- Saving
For whom?
The Red Cross does not have a service focused only on older people, although they are usually the ones who usually use this type of assistance. It is focused on:
- Old people
- People convalescing from operation or accident
- Patients or people with chronic disease
- Pregnant women
- Teenagers
- Caregivers and caregivers
- Minors
Price
The price will depend on what you hire or the ‘extras’ but generally:
- Mobile telecare has a price of less than 0.55 euros per day
- Telecare at home is priced at less than 1 euro a day
- The people locator is priced at less than 1 euro per day
- Take care of yourself + it has a price of less than 2 euros a day
To know the exact rates you can contact the Red Cross at 900 100 333 Since it will depend on your specific needs whether the price is one or the other.
How does it work
It is a button that you can take with you and just press it to request help. It is a push button that you can easily wear on a bracelet, on a hanger by means of a necklace … In addition, it can be worn all day because it is water resistant and you do not even have to take it off for the shower. The moment you press, they will go into contact you through an installed terminal at home through which you can talk and listen. The terminal promises to have a powerful speaker that allows you to be heard even if you are calling for help from another room. It won’t matter, for example, if you fall in the shower and it’s in the living room. In addition, this terminal does not require a fixed telephone to be installed.
The push button usually works inside the home, with coverage only in the home. Although the Red Cross also has the foreign service so that you can contact in any case and even if you have left home and need help. In the event that something happens to you and you press but cannot speak, they will try to use all the resources to find out what has happened or to contact emergencies in case you have to go or not. It will depend on the situation whether the hospital emergency services are mobilized or not, depending on each specific case.
In addition, there are also devices that detect falls at home and that they do not require anyone to press to notify the Red Cross Attention Center in case of an emergency.
Modalities and types
From Red Cross Telecare we have mobile Telecare (whether or not you are away from home) or Telecare at home. In both options you will have button press option to ask for help or simply to speak with a specialist.
Telecare at home
There are two different modalities of Red Cross Telecare at home, the TRANQUIITY service and the SECURITY service, each one covers specific needs according to what we need and what we are looking for for ourselves or for the people we believe, in our family, that they can get a benefit.
Peace of Mind Service
In Tranquility mode, sIt is about the most widespread and it allows you to be in contact with someone 24 hours a day, 365 days a year whenever you want and whenever it suits you. You only have to press a button and you can speak to a specialist if you feel lonely or in case something has happened and it is an emergency call. Thanks to the fact that you have previously given your information, Red Cross Telecare knows where you are and all the details about you: in case something happens, they would be in charge of notifying the police, firefighters, doctors or even family members nearby or people around you who may come closer to your house.
In addition, this service also offers the possibility of installing safety sensors of different types at home and would be able to alert in case of fire, excessive smoke or even in case of detecting falls or intruders at home.
Security Service
The Red Cross Telecare security service has all the advantages of the previous one but also adds some extras. Mainly, what is added is:
- Personalized follow-up adapted to needs
- Medical appointments and reminder of them
- Medication reminders at the time you touch
Other possible ‘extras’, depending on the location in question, is the Key Custody and Mobile Unit service that would make the Red Cross travel to the home in the event of a fall or an emergency. In the case of the custody of keys, they are in rooms with “restricted access” and would only be used in case the owner of the keys was in danger.
Mobile telecare
In the event that you want to leave home, you can bet on the mobile option that allows you to press the button even if you are away or have to go out to something. In this case, the button works through a mobile phone application and only has to be pressed if necessary. In addition, it always locates us geographically.
Independence Service
The Red Cross Telecare Independence service allows you to press the button on your mobile phone 24 hours a day, 365 days a year wherever you are. It will work in the same way as the previous one, only you can press the button through your mobile phone and thanks to your location and your data, they will be able to assist you. You can also call because you want to talk, because you feel alone …
Service + Independence
In addition to the above, the + Independencia e la Telecare de Cruz Roja allows us a personalized follow-up tailored to needs, appointment reminders or medication adherence. It also has the possibility of keeping keys or a mobile unit so that they can move to the place where you are. The main advantage is that you will not necessarily have to be at home. The downside is that you will need a mobile phone to install the app.
Application and installation
How you can order it, how it works and how long it takes to install.
How to order
You can request Red Cross Telecare by calling 900 100 333 or at the Red Cross offices. The phone has a schedule from Monday to Friday from 9:00 a.m. to 9:00 p.m. and you can request the service in any province of Spain, whether in the Peninsula or in the Canary Islands, Balearic Islands, Ceuta or Melilla.
How long does it take to install?
Approximately, once the data has been confirmed, an appointment is set and within a period of about seven working days the service is ready to start using.
Stay and leave
You can unsubscribe at any time, there is no permanence and you just need to notify 30 days in advance to cancel the service. Or because it is a case of force majeure and it will no longer be used permanently.
Other services
Beyond the Red Cross TeleAssistance there are two other very useful services.
Take care +
Cuidate + de Cruz Roja is a service that is focused on all types of people, whoever you are, simply if you want to improve your well-being and health. I know take charge of taking your tension or your weight and see how you evolve, monitor your health and seek to promote physical, mental and emotional well-being. It tracks your day by day but also detects possible dangerous situations that you may encounter.
LoPe
LoPe is a people locator that is focused on all types of audiences. Older people who go out alone but also people who they may become disoriented or lost, anyone who goes out for a walk in the field or for athletes who are going to go out alone to hike or ride a bicycle and can pose some risk. This Red Cross LoPe service connects through an application and a smartwatch and automatically sends the person’s position every ten minutes. In addition, it allows activating a speed alarm, danger zones or even the possibility of sending an alert to the emergency or police services.
Accessible mobile telecare
The accessible mobile telecare of the Red Cross is focused on people with special needs such as people who are deaf or hard of hearing or speaking, people who are blind or visually impaired and also for people with reduced mobility. It works with a mobile application that adapts to the needs of each user. For example, acoustic, light or graphic notifications can be customized. You can also activate the alarm by pressing a side button, customize menus and appropriate buttons in size, contrast and colors or connect the app with other support products.
This system allows the user to press the button even if they are away or have to leave the house at some point. Like mobile telecare, using this service is as simple as pressing a button to notify in case of need such as an emergency, feeling of loneliness or simply to talk to someone. The service locates you geographically to be able to be located in case it is necessary.
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