Czech operator Vodafone planned to update its customer systems on September 25-27, 2020, which is also related to their shutdown. As a result, some self-service tools will not work over the weekend. Supposedly until Sunday evening at the most. The update will have no effect on the normal operation of the network – calls, messages or internet connection. However, several things will be out of operation, including the My Vodafone mobile application.
“We will regularly update customer care systems. For its safe operation, the functions of self-service systems will be temporarily restricted from 18:00 until Friday evening at the latest. This applies to the Internet, SMS, Voice self-service and the My Vodafone mobile application. During the update, we recommend recharging via ATMs or internet banking. Charging via other channels will not be possible. We will help you block a lost or stolen SIM card even these days on the Customer Care Line, ”Vodafone describes on its website how the systems will be shut down from 25 to 27 September 2020. If you had a plan make any changes to your SIM cards or accounts, leave it ideal on Monday.
What could Vodafone improve on self-service tools?
Source: Vodafone
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