Is Facebook Messenger Not Ringing When Calling on Your Phone? Spring, Several users on the forums have reported it similar cases. While the reason for this can easily range from misconfigured notification settings to corrupted cache, luckily troubleshooting isn’t too difficult. Here are some possible solutions you can try if Facebook Messenger not ringing on calls.
1. Check the in-app notification settings
The first thing you should do is check the notification settings in the Facebook Messenger app to make sure you haven’t accidentally turned them off. Here’s how to do it.
1. open that Facebook Messenger on your phone and tap your profile picture in the upper left corner.
2. Go to Notifications & sounds and make sure it is turned on. Optionally, you can also configure your phone from here to vibrate on calls.
2. Check the system notification settings
Aside from checking the in-app notification settings, you also need to check your phone’s notification settings to ensure Messenger is allowed to ring for calls.
Android
1. Long press the Facebook Messenger icon and select App info from the menu that opens.
2. Go to Notifications and activate the switches next to Calls, Incoming callsand Call in progress.
IPhone
1. Start it Settings on your iPhone and navigate to Notifications.
2. Tap on Messenger. Then turn on the switches next to Allow Notifications and Sounds.
3. Enable background app refresh
If Facebook Messenger doesn’t have the required permissions to run in the background, the app may not ring on calls and messages. Here’s how you can change that.
Android
1. Long press the Facebook Messenger icon and tap App info.
2. Go to Battery and tap Background restriction.
3. Finally, tap Remove im Popup.
IPhone
1. Start it Settings on your iPhone.
2. Scroll down to tap it Messenger and enable Background App Refresh from the following menu.
4. Allow unlimited data usage
If you’re on a limited data plan, you may have limited data usage for certain apps on your phone. If Facebook Messenger is one of them, such problems can arise.
Follow the steps below to allow unlimited data usage for Messenger.
Android
1. Long press the Facebook Messenger icon and tap App info.
2. Go to Mobile data & Wi-Fi. Then turn on the switches next to Background data and Unrestricted data usage.
IPhone
1. Start it Settings on your iPhone.
2. Scroll down to tap it Messenger and enable Mobile data.
5. Turn off Do Not Disturb.
If Messenger still doesn’t ring for calls at this point, it’s possible you’ve set your phone to Do Not Disturb mode. When enabled, Do Not Disturb mode will silence all calls and notifications on your phone. Here’s how to turn it off.
Android
1. open that Settings on your phone and navigate to Sounds.
2. Go to Do Not Disturb and then tap Turn off now.
IPhone
1. open that Settings and navigate to Focus.
2. Go to Do Not Disturb and turn it off in the following menu.
6. Unmute contacts
With Facebook Messenger, you can customize notification settings for each of your contacts separately. So if Facebook Messenger doesn’t ring for calls from certain contacts, it’s possible that those contacts are muted. Here’s how to unmute.
1. In the Facebook Messenger app, navigate to People and tap the Contacts icon in the upper right corner.
2. Find and tap the contact you want to unmute. Then tap info icon in the upper right corner.
3. Go to Notifications & sounds and turn on the switch next to Calls.
7. Clear Messenger Cache (Android)
Facebook Messenger, like most Android apps, collects cache data to improve performance. However, once this data becomes stale, it can interfere with app processes and cause problems. To fix the problem, you can clear the existing cache data from Facebook Messenger app.
1. Long press the Facebook Messenger icon and tap App info.
2. Go to Storage & cache and tap the Clear cache.
After that, restart the app and check if the problem is resolved.
When every call counts
If you rely on Facebook Messenger calls to connect with your friends and family, such app issues can leave you feeling disconnected and frustrated. However, if you’re not ready to switch to an alternative like WhatsApp or Telegram, work your way through the tips above should help fix the Facebook Messenger not ringing on calls issue on both Android and iPhone .
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