Transform Your Golf Game at Home with SKYTRAK
Bring the golf course to your living room with SKYTRAK,offering cutting-edge launch monitor technology adn complete simulator packages. We’re committed to helping you improve your game,and understanding our return and shipping policies ensures a smooth experience.
Shipping & Returns for SKYTRAK Hardware
We offer free shipping on all SKYTRAK products. Should you need to return a hardware item for a refund, please adhere to the following guidelines:
* Return Window: Products must be returned within 30 days of the original purchase date.
* Original Condition: All returned items must be in their original packaging, complete with all included parts and components, and free from any signs of wear or damage.
Restocking Fees
To ensure product quality for all our customers, restocking fees may apply:
* General Restocking: Returns not meeting the “Original Condition” requirements are subject to a restocking fee of up to 40% of the product’s cost.
* Launch Monitor restocking: Damage to the launch monitor will incur a restocking fee of up to 40%.
* Projector Restocking: A restocking fee of up to 40% will be assessed to projectors upon inspection after return.
Return Shipping Costs: Customers are responsible for all return shipping expenses,including for simulator and studio exchanges,and any individual components within those packages.
Critically important Notes Regarding Returns:
* Packaging: Please retain all original packaging. It’s essential for both returns and any potential warranty claims.
* Processing Time: Allow up to 14 business days for your return to be processed onc it arrives at our facility.
* Final Sale Items: Orders shipped outside of North America are considered final sale and are not eligible for return. Software and subscription products are also non-refundable. Laptop computers and tablets are non-returnable,but might potentially be covered by warranty repair or replacement.
Damaged During Shipping?
If your product arrives damaged, please follow these steps:
* Immediate Inspection: Note the damage with the delivery carrier at the time of delivery.
* Photo Documentation: Submit photos of the damage to our customer service team within 24 hours of delivery.
* Return Shipping Coverage: We will cover return shipping costs for defective, damaged, or incorrectly shipped merchandise.
* replacement: Upon verification, we will ship a replacement product to you at no additional cost.
* Post-Use Damage: Damage occurring after use is not eligible for a refund unless covered under warranty.
Non-returnable Items
Please note the following items are not eligible for return:
* Studio Packages (return conditions and restocking fees apply based on condition)
* Accessories
* Custom Setups
* Simulation Services
Return Shipping Address:
SKYTRAK Golf
12358 E.Easter Avenue
Unit 100
englewood, CO 80012
We’re dedicated to providing you with the tools to elevate your golf game. If you have any questions, please don’t hesitate to contact our customer service team.
