Title: Dynamics 365 Contact Center: New SMS Mobile & Short Code Features

and the⁢ following ⁤instructions:

Instructions:

1. Rewrite the provided text as a news article. The source text is​ a collection of HTML tags ⁣and⁣ fragments, seemingly extracted from a blog post or⁤ website. Yoru task⁣ is‍ to⁣ transform ⁣this into a coherent, ⁤readable, and informative ‌news article.
2. Focus on clarity and conciseness. The source text⁢ is ‌extremely repetitive‌ and​ uses a strange “instructional” tone. Remove all the extraneous meta-instructions and focus on the actual news.
3. Identify the core news. The core news is‍ about updates to Dynamics 365 Contact Center, specifically regarding SMS capabilities.
4. Write in a professional,journalistic style. Use clear‌ language, active⁢ voice, and ‌a logical structure.
5. Include​ a headline​ and subheadline.
6. Do not fabricate any information. ‌ Stick to the facts presented in the source text.
7. Optimize for‌ SEO. Include relevant keywords naturally ⁣within the text.
8. Assume ‍the persona of Rachel Kim, world-renowned⁣ news editor ​and SEO ⁢strategist.

Output:

Microsoft Expands Dynamics 365 Contact Center with New SMS Capabilities

New features include SMS mobile numbers in ten European countries and SMS short codes in the US, Canada, and UK, enhancing customer engagement.

Microsoft has expanded the capabilities of its Dynamics 365 Contact Center, powered by Azure Communication Services (ACS), with the addition of SMS mobile numbers and SMS short codes. These enhancements aim to provide businesses with greater versatility and control over customer communication through real-time, two-way messaging.

Expanded SMS Mobile Number Support

Dynamics 365 Contact Center now supports SMS mobile numbers in ten additional countries: Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, and the United Kingdom. This expansion allows businesses in these regions to leverage two-way SMS for conversational customer support and engage customers using local mobile numbers, improving trust and deliverability.The integration with ACS ensures seamless setup and management.

SMS short Codes Now Available

Organizations can now utilize ACS SMS short codes - short, memorable numbers ideal for high-volume, compliant messaging - in the United States, Canada, and the United Kingdom.  This new functionality eliminates the need for third-party SMS providers, simplifying provisioning and management within the Microsoft and Azure ecosystem.Furthermore, using registered and approved short codes ensures compliance and security, reducing the risk of message blocking or spam filtering.

Streamlined Integration

Both mobile numbers and short codes can be provisioned through Azure Communication Services and integrated directly into existing Dynamics 365 Contact Center SMS workflows, streamlining setup and allowing teams to focus on delivering exceptional customer experiences.To learn more about acquiring and configuring SMS numbers with ACS, visit the Azure Communication Services documentation.