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Uruguayan Startup Hey Now Drives Sales Conversions with AI-Powered conversational Intelligence
MONTEVIDEO – Hey Now, a Uruguayan company specializing in conversational intelligence, is rapidly expanding its reach across Latin America, the United States, and Spain, delivering notable return on investment for clients through automated digital communication. The company’s technology, which goes beyond traditional chatbots, is reporting sales conversion rate increases of up to 15 points in sectors like retail.
Founded a decade ago in Montevideo, Hey Now offers a flexible model where companies pay per conversation session and integration complexity, making its services accessible to both large corporations and small-to-medium enterprises.Clients include banks, utilities, retailers, and service companies seeking to integrate artificial intelligence into their digital channels, with notable Uruguayan customers such as Club Atlético Peñarol.
“All metrics…translate directly into return on investment,” explains Hey Now’s representative, Duarte. The company’s approach centers on “conversational intelligence” – AI models that understand context, validate information, and execute actions with minimal human intervention.Recent advancements incorporate natural language processing and generative AI tools,enabling more precise and personalized interactions.
Hey Now’s core philosophy, according to Duarte, is to ensure “each interaction making sense and adding value to the business,” moving beyond simple automation to deliver meaningful results. The company currently serves clients in the Dominican Republic,Bolivia,Colombia,and the United States,in addition to its domestic market and expansion into Spain.
