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This was behind the TV fault on Saturday evening

Especially HD channels it that you could on a Saturday night about Vodafone not look the goods. The fault, large parts of the former cable-Germany-region concerned. Only North Rhine-Westphalia, Hesse and Rhineland-Palatinate remained, as a former Unitymedia-area spared.

The disorder and made you the actual TV image of the HD channels to receive could. Instead, you showed your transmitter has digital effects. In the first Moment of this failure could look like for you, as if your TV or cable Receiver would have given up his spirit.

Primarily affected the HD channels, but not without exception. So cable was not One HD in Berlin receivable, Sat 1 HD. The public HD channels were not to look. Some of the HD channels disturbed programs you could, however, in the SD-variant of receive – for example, The First.

Opinion of Vodafone

The malfunction occurred around 21 o’clock and lasted for large parts of the Evening. Only at 22:35 PM, almost 90 minutes later, was to eliminate the disorder. In the social networks, Vodafone has not responded for a long time on the fault. Customers who complained were only a reference to a website with a network wizard. This, however, is a Vodafone phone number and customer number ahead of, not many TV viewers even if you are settled on your utility costs.

On our request, Vodafone told us after the termination of the disorder, there have been “against the 21:15 at partially Federal restrictions” in the cable networks. Vodafone customers were not, or not in the usual quality can see this “temporarily in the cable network TV”.

With spare circuits, we have managed “to provide the affected customers as quickly as possible with the best quality in TV reception available”. Vodafone is asking the affected customers to apologize for your temporary inconvenience. “We do everything humanly possible to ensure that the customer can use as soon as possible back to the cable network in the usual quality,” it said finally. The cause of the fault, Vodafone did not provide information.

A family sits on the Couch in front of a TV to watch on the TV-Streaming-services.

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