Starting today, all commercial banks began the implementation of the new Debtor Support Program (PAD), a mechanism that the Financial Superintendency stipulated in order to expand aid and benefits for the debtors of the system affected by the economic crisis that caused the pandemic and affected their finances.
In addition to the option of expanding grace periods or extensions in payments, debtors may redefine or restructure their loans without further interest and lower fees, depending on the impact on their income.
“It is a substantive solution because it helps to redefine the credits so that the measures are applied during the remaining time of the life of the credit. What we are allowing is that the loans have a longer term, at the same interest rate and with a lower fee so that the financial burden recognizes this new situation of their income, “said the financial superintendent, Jorge Castaño.
In this regard, Banco de Bogotá indicated that this program will allow clients to modify the payment plan of their credit, reducing the value of the installment to be paid, without increasing the interest rate initially agreed and with the possibility of applying periods of thanks to the next installments to pay. Additionally, this relief guarantees that there will be no interest collection on interest, nor will it have any impact on the credit rating before the Credit Unions.
To facilitate the request for reliefs, the bank designed a self-management solution on its website where users will find the information on their credits and the details of the terms and conditions that can be applied to alleviate the payments of each one of them.
Additionally, at the time of requesting the relief, the client will be able to know the new credit conditions in terms of term, fee and date of next payment, prior to sending the request, so that he can accept or reject the offer of the relief.
“In order to offer the best support and advice, the bank has allocated exclusive channels to answer questions that arise about financial relief in 7×24 hours, including its new WhatsApp line 3182814379, its virtual assistant Noca and the services exposed through Facebook (MiBO) and Twitter (TuitBdB) ”, announced the entity.
Meanwhile, the Spanish Bbva pointed out that it will attend to and evaluate the requests of its clients in order to offer them a definitive and structural alternative suitable to the situation of those who continue to be economically affected.
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“Our clients can request these alternatives through the website (www.bbva.com.co), filling out a form in the ‘Relief for BBVA clients’ button or through any office in our network throughout the country,” he said. the entity.
Once the request is received, the bank will be in charge of contacting each of its clients and finding the solution with the conditions that best suit their particular situation.
Finally, Scotiabank Colpatria’s senior vice president of risks, Édgar Aragón, commented that the company designed communication channels to serve all clients that require support or advice to provide different alternatives.
In addition, the executive said that the bank has carried out communication campaigns in which users have stated that they will be resuming their payments again.
“We established various alternatives that are tailored to the needs of customers and thus be able to support them in this pandemic. Scotiabank Colpatria is ready and ready to continue advising its clients during these challenging moments ”, he mentioned.
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