“The work is more substantial than we thought”

Outages have robbed thousands of Telenet customers of the Internet since yesterday evening. And the problem is likely to last…

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On Twitter or Facebook, messages are counted by the dozen. Whether purely interrogative or expressing a certain nervousness, everyone points to the same problem: a general Internet outage at Telenet. A problem that has been going on since Monday and that the operator has confirmed to RTL. Fiber cables were cut during road works.

And obviously, the resolution of the failure is more complicated than expected. “The works are more substantial than we thought. We have to dig to repair and replace certain parts of cables, “said the operator’s spokesperson to our colleagues. She nevertheless specifies that “all our efforts are concentrated for the resolution of the problem”.

In the meantime, customers need to be patient. At a time when the Internet is crucial for teleworking.

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