mobilinanews (Jakarta) – Providing convenience to customers is one of the characteristics that Auto2000 has been trying to provide in its services.
All employees, both frontline and supporting employees, are committed to implementing the value of customer focus in their daily work.
Not surprisingly, AutoFamily entrusts all aspects of maintenance needs to the purchase of new Toyota cars to Auto2000 as the largest Toyota dealer in Indonesia.
This is also evidenced by the results of a survey conducted by SWA magazine on 5,000 respondents during the pandemic, Auto2000 won the highest award with the title of Excellent at the Indonesia Customer Service Quality Award 2021, the authorized car dealer category which was awarded virtually on September 9, 2021.
Taking a quote from Martin Luther King, “To serve, you only need a heart full of grace and a soul generated by love” , an interesting story is another proof of satisfaction that manifests as customer loyalty from one of the Auto2000 branches in Medan, North Sumatra.
It was Arianto, AutoFamily who put his trust in Auto2000 Medan Pancing Branch to be able to fulfill the purchase of his third car, namely the Toyota Fortuner VRZ TRD Diesel Lux 4×2.
The 35-year-old young man has been an Auto2000 customer since buying his first Toyota car, the Yaris in 2018.
It all started with Arianto’s close relationship with the salesman of Auto2000 Medan Pancing, Andri Lubis.
The initial meeting between the two at the Toyota exhibition, where Auto2000 salesman, Andri Lubis, politely helped carry customer purchases into the car, left a deep impression on Arianto’s heart, who works as a meatball seller and owns a basic food shop.
Finally, there was regular communication between the two, even for several years, so that customers trusted the purchase of the Fortuner which was also their dream vehicle recently.
It didn’t stop there, during the delivery of the vehicle, the Auto2000 Medan Pancing branch provided an unforgettable moment by preparing a party-ready vehicle decorated with ribbons and serving Arianto’s favorite cake, who has been trading meatballs since childhood and now inherits the business from his parents.
The smile on Arianto’s face was visible again, which was shown from the first purchase of his car until his third purchase this time.
“We are grateful for the trust that AutoFamily has given so that it can serve its mobility needs sincerely and wholeheartedly. With the achievement of the highest award at the Indonesia Customer Service Quality Award 2021, it becomes our enthusiasm to provide the best service to every customer moment of truth with customers,” explained Martogi Siahaan, Chief Executive of Auto2000, Saturday (11/9/2021). (bs)
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