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The popular operator will pay compensation. Perhaps you also deserve it

UPC Polska plans to award compensation to customers who have filed complaints about telephone sales calls. What kind of compensation will UPC users be entitled to? What can people who resigned from the services offered by the operator count on?

Compensation only after the intervention of UOKiK

UPC is in the process of developing a system of granting compensation to injured customers. All because of the numerous complaints that have been filed with the Office of Competition and Consumer Protection since 2018. Users mainly complain about the procedures for concluding or extending contracts with UPC Polska at a distance, according to Business Insider Polska.

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In the proceedings conducted for two years, the Office of Competition and Consumer Protection (UOKiK) undermined a number of activities of the popular operator. The institution indicates that UPC did not inform customers about the right to withdraw from the contract and about the lack of confirmation of the terms of the contract amendment proposed by the company. UOKiK decided that due to unethical practices, clients should be entitled to compensation.

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Compensation catalog from UPC

In an official announcement, UPC stated that it undertook to introduce “changes in the procedures of telephone sales calls that will eliminate the concerns raised by the regulator.” In addition to modifying the rules, UPC also announces compensation for customers submitting complaints that received a negative opinion.

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The compensation catalog consists of two points. Firstly, UPC customers will be able to independently choose two or three free billing periods for some services offered by the operator. Users will benefit for free, among others from mobile telephony or MAX TV service. Secondly, people who resigned from the contract with UPC will be able to count on compensation in the form of free TV, telephone or internet service or will receive PLN 20-30 for using these facilities. The regular price you have to pay for access to these functions is PLN 10 a month for 2-3 months.

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