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JAKARTA, KOMPAS.com – As many as seven consumer transportation user DFSK Glory 580 Turbo CVT sued PT Sokonindo Automobile as ATPM and DFSK car manufacturer for nearly Rp. 9 billion.
This lawsuit was filed because consumers considered that the vehicle that was purchased and used was very unfit for use and existed handicap hidden.
This condition is because the output car purchased between 2018 and 2019 does not have good power when driving on hill conditions.
According to consumers, this condition is proof that the vehicles manufactured and sold by DFSK are vehicles with hidden defects.
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David Tobing, as the attorney for seven DFSK customers, said that the lawsuit was not just filed by DFSK customers, but had previously gone through a process to find solutions to the problems that occurred.
It’s just that, until now there has been no solution to the cases experienced by the seven owners of four-wheeled vehicles.
“So some consumers have filed complaints, some have even been repaired but the obstacles remain. There are those that fit outside the city, also in malls, so this keeps repeating itself, “David told Kompas.com, Friday (4/12/2020).
David added, complaints have also been filed by consumers during routine servicing, but there has been no resolution.
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“So the point is that until now there is no solution even though improvements have been made. If there is an explanation there software CVT is about to be upgraded, improvements have never been realized, it doesn’t change the situation, ”he said.
Before the lawsuit was filed, David said, the defendant only found no solution to the problems experienced by consumers from the meeting.
DFSK Glory 580 Luxury trim 1.5L turbo CVT-
According to him, the car purchased by his clients had hidden defects considering that the vehicle could not be used for uphill roads.
Moreover, the car has a passenger capacity of seven people, so the car’s power should also be adjusted to its maximum load.
“This means that passenger capacity can be a factor in engine capacity. There is no reason for the car to object and it cannot go uphill if it is filled with seven people, there is another complaint that even two people cannot climb, this is a hidden defect, ”he said.
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PR & Media Manager of PT Sokonindo Automobile Achmad Rofiqi said all vehicles produced by DFSK, including DFSK Glory 580, had passed the test at the Roadworthiness and Motor Vehicle Certification Testing Center (BPLJSKB), and received a Type Test Certificate (SUT) from the government.
In addition, DFSK Glory 580 has also received the highest level of safety assurance (5 Star Safety) from C-NCAP and has met EURO-4 standards, and is marketed in European countries such as Germany and Spain.
Even so, Rofiqi said, DFSK as a company located in Indonesia will always comply with the law and follow the applicable process.
“Once again, DFSK would like to thank loyal customers for the attention. This certainly can be an input and build DFSK to be even better in the future, “he said.
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