Telkomsel Pursuing Service Improvements That Had Been Down

Jakarta

Telkomsel deliver the latest information related to services internet which had been disturbed since Sunday night (19/9/).

The disturbance that made Telkomsel down yesterday, the cause was due to a disturbance in the Java, Sumatra and Kalimantan (Jasuka) submarine cable communication system Batam segment.

This resulted in a decline in internet services at a number of points in East Java, Bali, Nusa Tenggara, Natuna Island, Kalimantan, Sulawesi, Maluku, and Papua on Sunday.

Vice President of Corporate Communications Telkomsel, Denny Abidin said, Telkomsel together Telkom Group has sought to accelerate the recovery of internet service access in all affected areas since the disturbance was detected.

“Currently, a number of access points in the affected areas are starting to return to normal. We will continue to ensure the acceleration of the overall recovery process so that Telkomsel internet service access can be enjoyed normally as usual,” said Denny in a press release received by detikINET, Monday (20/20/2020). 9/2021).

Telkomsel appreciates the loyalty of customers who continue to entrust the solution to their telecommunication service needs to Telkomsel.

“We apologize for the inconvenience that customers feel as a result of the disruption that occurred. We will continue to inform you about the service recovery process periodically,” he concluded.

Telkom’s Java-Sumatra-Kalimantan (Jasuka) Sea Cable Communication System (SKKL). Photo: Submarine Cable Map

Disturbances to the Jasuka submarine cable are not only experienced by Telkomsel, IndiHome internet services are also affected. Telkom revealed that IndiHome and Telkomsel services have gradually recovered today.

“Since the disruption occurred last night, we immediately rerouted traffic as an alternative communication route to Batam, including adding the capacity of several links in Indonesia such as from Papua, Kalimantan and Java and optimizing the international gateway in Manado,” said Vice President of Corporate Communications Telkom, Pujo Pramono.

“Our focus is only one, so that services will return to normal soon and be used by customers as usual,” he continued.

It is not known exactly what causes the disturbance that occurs in the Jasuka submarine cable the. Telkom said that currently the disturbance was identified as originating from a point about 1.5 kilometers off the coast of Batam at a depth of 20 meters below sea level.

“By knowing the point of disturbance, we immediately prepare repair efforts so that the infrastructure can function normally as soon as possible,” he explained.

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[Gambas:Video 20detik]

(eight / fay)

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