Automotive Insurance Claims: Top Insurers Ranked by Sernac in Late 2024

The National Consumer Service (Sernac) released its latest report on automotive insurance, detailing the companies with the highest claim rates and the most frequent complaints during the second half of 2024.The data reveals significant shifts in insurer performance and consumer satisfaction.

Insurers with the Highest Claim Rates

Sernac’s report, covering the latter half of 2024, indicates a total of 2,118 claims against automotive insurers, a 22% decrease from the 2,721 claims recorded during the same period the previous year. This decline aligns with an ongoing trend toward pre-pandemic claim levels ^[1].

Did You Know? The number of automotive insurance claims has been steadily decreasing, approaching levels seen before the pandemic.

The insurers with the highest number of claims include:

• BCI General Insurance: 34.5% (731 claims)
• HDI Seguros: 29.1% (616 claims)
• Sura: 10% (212 claims)

Notably, these three companies accounted for a ample portion of the total claims received during the reporting period.

Insurers with the Most Claim Refusals

A significant portion of complaints centered around insurers refusing to pay claims. The companies with the highest rates of claim refusals were:

• BCI General Insurance: 42% (273 cases)
• HDI Seguros: 25.2% (164 cases)
• Zenit Seguros: 7.2% (47 cases)

These three insurers collectively accounted for 74.3% of all claims related to the refusal to pay incidents, highlighting a potential area of concern for consumers.

Insurers with Better and Worse Behavior

Sernac also assessed the behavior of insurance companies in handling claims. The insurers recognized for “better behavior” were:

• Reale
• National Consortium
• Mafre

Conversely, the insurers identified as exhibiting “worse behavior” were:

• Zurich
• BNP Paribas Cardif Sura

This assessment provides valuable insights for consumers when selecting an automotive insurance provider.

Reasons for Claims and Resolution Rates

the primary reasons for claims against insurance companies included:

• Refusal to pay claims: 31% (652 cases)
• Failure to return poorly made positions: 11% (234 cases)
• Breach of contract: 11% (232 cases)

In terms of claim resolution, 53% of claims were resolved favorably for consumers, 45.8% were not resolved favorably, and 0.4% received no response.

Pro Tip: Before purchasing insurance, carefully review the policy’s terms, including coverage, exclusions, and claim procedures.

Sernac’s Recommendations for Consumers

Sernac advises consumers to carefully review the terms of their insurance policies, paying close attention to the insurance cost or premium, the deductible, coverage details, and any restrictions. The agency also provides a platform called “I want to get out,” where individuals can terminate various insurance contracts, including automotive, unemployment, and home insurance.

Navigating Automotive Insurance Claims

Understanding your automotive insurance policy is crucial for a smooth claims process.progressive offers resources for filing and viewing claims online, as well as managing your policy details ^[2][3]. Familiarize yourself with the steps involved in filing a claim and the documentation required to ensure a timely and efficient resolution.

Do you have any experiences with these insurance companies? What factors do you consider when choosing an automotive insurance provider?

Share your thoughts and experiences in the comments below!