Sympathy, Loop & US Card ‘Retired’, What’s the fate of its users?

Jakarta, CNBC Indonesia – Telkomsel, a subsidiary of PT Telkom Indonesia (Persero) Tbk (TLKM), has announced the integration of products and services including Telkomsel’s prepaid services namely Simpati, Kartu AS and Loop which is now Telkomsel Prepaid.

Telkomsel also revealed the fate of the customers of the three cards after this efficiency was carried out.

Telkomsel’s VP of Corporate Communications, Denny Abidin, explained that the old customer numbers of the three brands can still be used.

“The old Simpati, AS and Loop card numbers can still be used by customers, with this service” basic as before,” he said in a statement received by CNBC International, Saturday (26/6/2021).

In addition, the previous package will adjust to the specifications and package prices for each brand. Prime card or starterpack new ones on the market can still be used and follow the benefits and brand schemes.

The three brands in the future can still be used, without changing the mechanics of the previous service.

“Good voucher top up, package offers, number active period, package validity period, tariff schemes and package variants. However, users of the three brands will then be under the auspices of one brand, namely Telkomsel Prepaid,” explained Denny.

He said the services for the three products will gradually be equalized in the future, namely services for all prepaid customers.

“For example, one customer touch points that is UMB [USSD Menu Browser] merged to *363# will not be separated per brand again,” said Denny.

For packages, as of June 18, Telkomsel Prepaid has launched a number of new packages, such as UnlimitedMax, InternetMax and OMG! Chat, Social Media and Watch that can be used by all prepaid customers.

“As of June 18, Telkomsel Prepaid has launched new package variants such as UnlimitedMax, InternetMax and OMG! Chat,

“Sosmed and Watch which by category of service can be used by all Telkomsel Prepaid customers with the same price and package specifications for all customers,” he explained.

In addition to simplifying Telkomsel Prepaid, the company also does the same for postpaid services. the postpaid kartuHalo brand was changed to Telkomsel Halo.

[Gambas:Video CNBC]

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