St. Johns, MI, Mourns the Loss of Susan Kay Darnell, delta Airlines Customer Service Agent, at 52
Table of Contents
St.Johns, Michigan, is in mourning following the death of Susan Kay “sue” Darnell, who passed away on Tuesday, July 1, 2025, at the age of 52.Darnell, a dedicated Customer Service Agent with Delta Airlines, was known for her warm personality and dedication to her family and career.
Remembering Susan Kay Darnell
Born in Lansing, MI, on October 9, 1972, Susan was the daughter of Dale and Kathryn (Grove) Blizzard.She attended St. Joseph Catholic School and graduated from Lansing Catholic High School in 1991. Susan married William Darnell on September 10,1994,in DeWitt,MI. she found joy in her work with Delta Airlines, were she formed lasting friendships. Her passions included warm weather, palm trees, and beach getaways. She also cherished visits to disney with her husband and was a proud grandmother to five grandchildren.
Did You No? The airline industry is projected to grow significantly in the next decade, with passenger numbers expected to double by 2040, according to the International Air Transport association (IATA) [1].
Funeral Arrangements
A Mass of Christian Burial will be held at St. Joseph Catholic Church in St. Johns, MI, on Thursday, July 10, 2025, at 11:00 A.M.,with Rev. Fr. Michael Williams presiding. Visitation will take place at Smith Family Funeral Homes – Osgood Chapel, St. Johns, MI, on Wednesday, July 9, 2025, from 2-8 P.M., with the family present from 2-4 & 6-8 P.M.at the funeral home.
Family and Legacy
Susan is survived by her husband, William Darnell; daughters Amanda and John Nowicki of Maryville, TN, and Megan and Tylor Green of St. Johns, MI; son Alexander and Courtney Darnell of St. Johns, MI; five grandchildren: Noah, braxton, Lydia, Natalie, and Lillian; parents Dale and Kay Blizzard of DeWitt, MI; brothers Brian and Ann Blizzard of Metamora, MI, and Tim Blizzard of Hamilton, MI; sisters Paulette and Brian Warczinsky of White Cloud, MI, and Sarah and Luke Veith of Elsie, MI; mother-in-law Linda Darnell of St. Johns,MI; and many nieces and nephews. She was preceded in death by her sister-in-law Michele Blizzard,and her father-in-law Robert Darnell.
Pro tip: writing a heartfelt condolence message can provide comfort to grieving families.Keep it brief, sincere, and focus on positive memories.
the family is being served by Smith Family Funeral Homes – Osgood Chapel, St.Johns, Michigan. Online condolences can be sent to www.smithfamilyfuneralhomes.com.
| Attribute | details |
|---|---|
| Date of Birth | October 9, 1972 |
| Date of Death | July 1, 2025 |
| Occupation | Customer Service Agent, Delta airlines |
| spouse | William Darnell |
| children | Amanda, Megan, Alexander |
| Grandchildren | Noah, Braxton, Lydia, Natalie, Lillian |
The role of Customer service Agents in the Airline Industry
customer service agents are the face of airlines, providing essential support to passengers from booking flights to resolving travel issues. Their role is crucial in ensuring customer satisfaction and loyalty, which are vital for the success of airlines in a competitive market. The U.S. Bureau of Labour statistics projects about 41,800 openings for airline customer service representatives each year, on average, over the decade from 2022-2032 [2].
Frequently Asked Questions About Grief and Bereavement
The information provided in this article is intended for informational purposes only and does not constitute professional advice.
What are your fondest memories of Susan Kay Darnell? How do you think her work at Delta Airlines impacted the lives of travelers?
Share your thoughts and condolences in the comments below.
