“Very strange situation. The Borgo is not operational, the customer is sent to other places». It was July 21st. And Hassane, from Belgium, thus comments on the Booking portal about his experience with the Vecchio Borgo owned by the accountant Mario Piva’s company. And again Brett, an English citizen in Como in the first half of August: «When we arrived, they told us that we were in another hotel because we had booked twice. Then it turned out that the hotel we were in was not actually open as it was still under construction, with two floors out of five habitable».