Sony Halts Xperia 1 VII Sales After Shutdown Reports

Facing reports of spontaneous shutdowns and boot failures, **Sony** has suspended sales and shipments of the Xperia 1 VII smartphone in Japan. The company is currently investigating the cause of the issue.

Sales Suspended in Japan

**Sony** announced the suspension on a Japanese support page, responding to user reports of the Xperia 1 VII randomly shutting down, rebooting, or refusing to power on. The sales pause affects specific Japanese carrier editions of the phone, according to Reddit user **Hashabasha**.

Possible Software Bug

A report suggests the issue might be connected to a software bug related to a feature unique to Japan. Currently, there are no confirmed cases of this problem affecting Xperia 1 VII units outside of Japan.

European Pre-Order Cancellations

Adding to the uncertainty, GSM Arena reported that pre-orders for the Xperia 1 VII were being canceled in several European markets last month. The **Sony** UK website currently lists the device as out of stock. The global smartphone market faces numerous challenges, including supply chain disruptions, with 54% of companies planning to diversify their supplier base (Bain & Company 2024).

Potential Fix and Future Outlook

**Sony** is advising affected users to perform a hard reset and attempt a software update. This suggests a potential fix might be available. The company may be trying to prevent further devices from becoming inoperable before users can install the update.

Outsourcing Production?

There is speculation that **Sony** might be outsourcing hardware manufacturing to third parties, potentially starting with the Xperia 1 VII. This follows reports from late May.