If you want to continue using the Smart Battery Case for the aforementioned models, you can because Apple says there is no immediate danger. You can run into another problem: the battery cover charges you iPhone not up, or does it only with jerks. There is no chance of overheating, but there is a chance that nothing happened while you thought the iPhone was charging nicely. Exchange, if you qualify! The cover must be produced between January 2019 and October 2019.
You can check here if this applies to you.
The exchange promotion has been announced in a support document on the Apple website. The company did not say how many charging covers were affected by the problem and how often it occurs. Well, the recharging problem occurs when connected to a Lightning cable. It is unclear whether it also plays a role wireless charging. These Smart Battery Cases were the first that you can also charge on a wireless charger, so that you keep the Lightning connection free for other applications.
If you do iPhone stops in the Smart Battery Case and then connects to a cable, the device will first be charged. The case then continues to charge the internal battery. This does not happen with the broken cases. Do you have such a Smart Battery Case for the iPhone XS, XS Max or XR and you think you qualify, you can contact Apple Support or make an appointment at the Genius Bar. You can also go to a Apple Authorized Service Provider. You will then receive a free replacement battery cover. According to Apple, the broken covers will be recycled in an environmentally friendly way.
Read our Smart Battery Case review of the iPhone XS Max for more information about these battery cases. Or check our overview with others iPhone battery covers!
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