Skytrax 2021: Qatar Airways best airline in the world

A total of 350 airlines participated in the study.

The 2021 Awards are based on a much longer customer survey period, from September 2019 to July 2021, representing a period from before and during the coronavirus pandemic.

View the full top 20 below (with the position in 2019 in brackets):

  1. Qatar Airways (1)
  2. Singapore Airlines (2)
  3. ANA All Nippon Airways (3)
  4. Emirates (5)
  5. Japan Airlines (11)
  6. Cathay Pacific (4)
  7. Eva Air (6)
  8. Qantas (8)
  9. Hainan Airlines (7)
  10. Air France (23)
  11. British Airways (19)
  12. China Southern Airlines (14)
  13. Lufthansa (9)
  14. Aeroflot (22)
  15. Garuda Indonesia (12)
  16. KLM (18)
  17. Turkish Airlines (35)
  18. Swiss (13)
  19. Bangkok Airways (17)
  20. Air New Zealand (16)

Japan Airlines and Air France are the newcomers in the top 10, at the expense of Lufthansa (13) and Thai Airways (23).

Europe
Of the European airlines, Air France (10) ranks best, followed by British Airways (11), Lufthansa (13), KLM (16), Swiss (18), Virgin Atlantic (24), Austrian Airlines (27), Finnair ( 31), Iberia (35), Aegean (36), Aer Lingus (46), Vueling (48), EasyJet (50), Ryanair (57), SAS (62), Lot Polish (68), Brussels Airlines (69) , Eurowings (72), TUI Airways (73), Norwegian (75), TAP (77), Air Malta (80), Jet2 (87) and WizzAir (96).

KLM is two places higher than last year, when it also became eighteen. Brussels Airlines rose 10 spots.

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