Schiphol will reimburse the costs that customers had to incur because they missed their flight this summer due to the chaos at the airport. The airport has agreed this with the Consumers’ Association and the Omroep MAX program MAX holiday man.
The scheme applies to those who were unable to make their flight in the period from April 23 to August 11 due to the long lines at Schiphol. In addition, the airport only reimburses costs that are not reimbursed in any other way, for example by an airline or travel insurance.
You should not only consider the costs of rebooking a flight or a new plane ticket, but also the travel costs of customers who decided to go to their destination by car or train. In addition, victims can recover the costs for an accommodation that was not used, but also could not be canceled at the airport.
Travelers whose flight has been canceled are already being compensated by the airline according to European rules. Schiphol did not want to compensate any consequential damage for these travelers, because the reason for cancellation is often unclear, says the Consumers’ Association.
‘We thought of a mass claim, but that turned out not to be necessary’
Nevertheless, the consumer organization is not dissatisfied. “We first thought of a mass claim, but that turned out not to be necessary. Initially, Schiphol held off completely, but now we have been able to make agreements. We are pleased that an arrangement has been made for many consumers,” said a spokesperson. from the Consumers’ Association.
Schiphol will handle the matter itself. The Consumers’ Association and Omroep MAX will evaluate the scheme afterwards. “But if people are wrongly rejected, those signals will reach us sooner and we can talk.”
Minister Mark Harbers of Infrastructure is positive about the scheme. “In my view, that is also part of the good quality of service that Schiphol would like to provide again,” said the minister on Twitter.
The scheme will run until August 11. If problems still arise after this, the Consumers’ Association will again consult with Schiphol.
The estimated costs of the agreements for Schiphol are not yet known. The airport itself could not immediately respond substantively.
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