Customers are processing the Samsung for not revealing a defect that caused the camera glass of Samsung Galaxy S20 smartphones to break unexpectedly. Despite paying a high premium price for the phone, Samsung “refuses to cover the warranty issue.”
According to the lawsuit filed by lawyers from Hagens Berman Sobol Shapiro LLP. THE action was filed on April 27 and accuses Samsung of fraud, breach of warranty and violation of various consumer protection laws.
The defect affects the glass cover of the rear camera module that “breaks” randomly without any force applied to it, even if the phone is protected by the best Samsung Galaxy S20 Ultra cases. The break leaves a prominent “bullet hole” pattern.
The lawsuit added that consumers still have to pay US $ 400 (approx. R $ 2175.00) to send the phone back to Samsung to investigate the problem or pay US $ 100 (approx. R $ 540.00) if the consumer purchased Samsung care device insurance. Very high numbers!
Galaxy S20 series and the defect that causes camera glass to break
Steve Berman, managing partner at Hagens Berman, points out: “Samsung sold its Galaxy S20 as a high-end option for consumers, with a professional-grade camera, charging more than $ 1,600 (approx. R $ 8,700.00) per device, just so that they suddenly lose an important aspect of their functionality ”.
Berman, who is also the lawyer who represents consumers in the case, said that this problem embarrassed people during the pandemic when they needed a reliable mobile device, “but Samsung refused to offer the promised reliability to its customers.”
In 2020, Samsung’s revenue was over US $ 200 billion (more than R $ 1 trillion) and, in the first quarter of 2020, it gained 20% of the global smartphone market share. This news about the breaking of the camera glass, accompanied by a lack of coverage on the part of the company, can generate distrust on the part of consumers.
Samsung indicated that this problem happened to one of its ambassadors and acknowledged that the problem was “rooted in a single identifiable and attributable cause to Samsung”. But the lawsuit indicated that the company did not initiate a recall.
The lawsuit requires Samsung to pay for repairs and other damages faced due to design defects and breaches of warranty. In addition, “The process also seeks compensation for affected customers for the loss of product value,” said Berman.
The affected products include smartphones in the Galaxy S20 line, including the Galaxy S20 FE. We expect Samsung to take responsibility.