Naïm is having difficulty obtaining an appointment to submit her naturalization application. His prefecture has an online appointment booking platform, but Naïm is unable to use it, and no time slot seems available. He wonders if there are other ways to make an appointment.
An alternative to digital
In the report Dematerialization and inequalities in access to public services published in January 2019, the Defender of Rights recommended that public services necessarily offer an alternative to digital so that users can complete their administrative procedures (possibility of making an appointment at the counter, sending invitations by mail, etc.).
If you have not managed to make an appointment online in your prefecture or if no time slot was available, you can contact a territorial representative of the Defender of Rights. Its services can intervene with the prefecture to facilitate your appointment setting.
You can reach the Defender of Rights or one of his territorial delegates by email or by using the online form ( defenseurdesdroits.fr , “enter” section). You can also send a free mail without postage to the head office of the institution (Defender of Rights, Free response 71120, 75342 Paris Cedex 07) or call 09 69 39 00 00 (Monday-Friday).
– .
