United Airlines planes, but still under Boeing. (archives) – JUSTIN SULLIVAN / GETTY IMAGES NORTH AMERICA / AFP
A nice compensation. The airline United Airlines offered $ 10,000 to nine of its business class passengers who agreed to travel in less comfortable conditions this Sunday, reports CNN Travel.
The American company was to ensure the flight between Newark and Hawaii (United States), of a duration of 11 hours minimum, with a Boeing 777. At the last moment, the machine was replaced by a Boeing 767-300, which fewer business class seats. United Airlines therefore offered a “deal” to passengers agreeing to be demoted to “Premium Plus”, an intermediate class between business class and economy class.
“Minimize impact on customers”
In exchange for this loss of comfort, the passengers were offered a tidy sum of miles. An expense of $ 90,000 for the airline, according to the blog View from the Wing. “From time to time we have to change planes at the last minute,” a United Airlines spokeswoman told CNN. “When that happens, we try to minimize the impact on customers as much as possible. “
The airline has not confirmed the amount of compensation awarded to passengers. In 2017, one of his passengers was filmed being ejected from an airplane after refusing to get out of it himself. The video caused a scandal and drew many criticisms of the company. There is no doubt that United Airlines is now ready to pay the price to avoid this kind of scandal.
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