[Flying Dragon Ice Park]A citizen sent an article to Good Food Fun Flying, saying that when they went to the Sham Shui Po Flying Dragon Ice Park Sky Rink to skate, they were treated badly by the staff. Her chest was only an inch apart, which made her feel life threatening.The person in charge of Sky Rink in the Flying Dragon Ice Park answered reporters’ questions the next day.
Pairs skating in Sham Shui Po was treated badly by the staff
The victim and her boyfriend went to the Sham Shui Po Flying Dragon Ice Park Sky Rink to go ice skating on October 15th. It was a vacation at the time. There were a lot of people when they arrived around 6pm. However, “the staff was very slow”, resulting in a long queue. After paying the fee, the two went to the counter to collect the ice skates, she was happily ready to go skating, but was treated rudely by the staff which made her unable to bear it, so she introduced an article on HK01 FunFly.
Victim: The blade of the skate sole is facing my chest!
According to the victim’s description, the two went to the counter to collect the ice skates. The counter staff had a bad attitude and made the two cross each other, shouting, “Put your feet, swing your feet. ! ” The shoes are thrown directly on the counter. The victim described that the serrations of the blades on the soles of her skates were facing towards her chest at the time, only a palm away, which made her feel life threatening at one point.
Victim claimed to be superficial when he called to complain: 0 (no respect)
The victim recorded the staff member’s name and called Sky Rink at Sham Shui Po Flying Dragon Ice Park on October 17 to inquire about the incident. Service staff at the Sham Shui Po Flying Dragon Ice Park Sky Rink replied: “My colleague has always been like this. With your tolerance, I will check the CCTV cameras and respond if there is any relevant information.” She hastily ended the conversation without leaving the victim’s contact information during the trial, which made her feel disrespectful.
The victim has called the ice rink again to find out about the incident and has not yet received a response
At the reporter’s suggestion, the victim called again at noon on October 27 to inquire about the incident. The staff on duty at Sham Shui Po Flying Dragon Ice Park Sky Rink replied: “Tell me again? Do you want to complain?” Upon receiving the related complaints, he told the victim: “We (the rink side) will download it first, tackle it first and then wait for a response.”
The reporter called three times and eventually got an answer
The reporter called Sky Rink at Sham Shui Po Flying Dragon Ice Park twice in the afternoon of the same day to identify the reporter and inquire about the details. The manager did not contact the reporter until the evening of the 28th. The reporter called again at 6:00 pm on the 28th and successfully contacted the manager of Sky Rink, Sham Shui Po Flying Dragon Ice Park, and eventually got a reply.
Manager: Maybe the lady is more shy
The manager responded to the reporter’s inquiry and said: “We’ve already checked the CCTV cameras and when I grabbed my shoes, I didn’t hold my chest against my chest and the distance wasn’t that close to him. lady is more shy “.
The relevant employee promises to improve the problem
Regarding the owner’s accusation of the employee’s bad attitude, the manager said that the colleague admitted to having “no end” in his speech and, after communicating with the manager, he promised to improve the problem. On the other hand, in response to the complainant’s accusation of not leaving her contact information when she called to complain, the manager said: “Since the lady did not leave her phone number, she immediately closed the line. “
Victim: I have not yet received an answer and my complaint has not been processed!
After the reporter has finished the dialogue with the manager, the owner of the follow-up development will follow. The victim said that after the release of the related report, Sky Rink of the Flying Dragon Ice Park has not yet called to respond to the complaint, and is still waiting for the manager to call and respond.
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