Orange Slashes Massive Bill for Yvelines Tobacconist to €500 After Data Dispute
Yvelines, France – A week-long trip to Morocco nearly resulted in a €37,737.11 phone bill for Dominique, a 63-year-old tobacconist from the Yvelines region, but Orange has significantly reduced the charge to just €500 following weeks of contention. the case highlights the potential for unexpectedly high data roaming charges and the challenges consumers face when disputing telecom invoices.
Dominique returned from his vacation in May to find his orange line suspended and presented with the exorbitant bill, stemming from alleged excessive data usage.He instantly challenged the charge, initiating a multi-week battle with the provider. This incident underscores the growing concern over mobile data costs, especially when traveling internationally, and the importance of understanding roaming agreements.
According to Le Parisian, orange ultimately canceled the original invoice as an “exceptional gesture” recognizing Dominique’s “good faith and his seniority” as a customer of over thirty years. “Orange made me an arrangement. The day after the reopening of my trade, they called me to inform me of the cancellation of the invoice,” Dominique explained to the publication.
The resolution comes as a relief for Dominique, who will now only be responsible for a €500 payment. This case serves as a reminder for travelers to monitor data usage closely and consider purchasing international roaming packages or utilizing local SIM cards to avoid similar financial shocks.
Read the full article in Le Parisian
