Big quack this Saturday morning at Lyon Saint-Exupéry airport (Rhône). Dozens of passengers were unable to board two planes, reports Progress.
Brussels Airlines chartered flight SN3594 was scheduled to depart at 7.20am for Brussels, and Lufthansa’s LH1083 was to take off fifteen minutes later for Frankfurt. A journalist from Progress had to board the second flight to attend the Frankfurt / Saint-Etienne football match.
However, approximately 70 travelers could not reach their destination because they could never obtain their boarding pass. The reason ? There weren’t enough counters, which created huge queues. Passengers who had arrived 4.30 hours early were even concerned. Exceeded, some people even came to blows.
Is it Lufthansa’s fault?
After waiting a while, the pilots finally decided to leave without all of their passengers. The plane to Brussels left at 8:58 am and the one to Frankfurt at 8:29 am, according to le site Flightradar24.
Asked by our colleagues about this logistical problem, Lyon Saint-Exupéry airport blamed the Lufthansa group, of which Brussels Airlines is part. “These are the companies which manage the check-in procedures via the Internet and which foresee the number of counters. The plane must undoubtedly have to leave according to imperatives, such as the connections”, indicated the airport.