Jakarta (ANTARA) – According to the results of a recent survey conducted by Lenovo, nine out of ten employees (87 percent) admit that artificial intelligence (AI) has a positive role in increasing their productivity.
Meanwhile, eight out of ten employees (81 percent) prefer to use a combination of AI and human interaction in the work environment.
The latest global study by Lenovo, in a press release on Tuesday, also revealed that the majority of the 12,000 employees surveyed (91 percent) believe that prompt and effective resolution of technology problems will increase their productivity.
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74 percent of respondents also stated that the lack of adequate technological support had reduced their motivation at work. The survey results show that the support of efficient and effective technology systems is very important for today’s hybrid workforce.
Respondents mentioned that the main benefit of AI technology is its ability to automatically identify and solve technology-related problems 24 hours a day, seven days a week, even on weekends and holidays.
“Because today’s workplaces and ways of working have evolved with the emergence of hybrid jobs, the previous technology support for employees clearly cannot keep up with these changes,” said business development sales manager at Lenovo Indonesia Wennly Thomas in a press release, Tuesday.
Wennly said with the increasing adoption of cloud services, digital intelligence, and the metaverse, technology within organizations is becoming more complex so effective technology support will become even more important to the employee experience.
To overcome this problem, Lenovo launched the Premier Support Plus service which is supported by AI so that it can provide complete technology support and be directly used by employees. This service also offers the existence of a Service Engagement Manager who provides full support to the company by providing proactive reporting and asset tracking.
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2023-05-30 02:02:24
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