Home » Business » In the shadow of the great woodcutter. About how Delicious cut out by restaurants

In the shadow of the great woodcutter. About how Delicious cut out by restaurants

“In the evening I dropped in to the pub to do something else. 10 minutes before closing, the waitress tells me that it is very strange, but we did not have any orders today with delicious” – Marcin Gołębiowski, the owner of the Krakow restaurant Smak, begins his entry on a private group for gastronomy. The restaurateur decided to contact the hotline of the food ordering platform. What was passed on to him there is astonishing.

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The appearance of a sandwich in the offer of a popular chain caused quite a stir. Social media is flooded with photos of people eating a burger with a piece of beef and baked cheese. There were huge lines in front of the restaurants. On Wednesday evening myself, I experienced them in one of the Warsaw “poppies”. The waiting time for the order was even 30 minutes, which seems like an eternity for the standard of fast food.

What did I find in the restaurant? Crowds of people waiting for their sandwiches and a huge sea of ​​couriers. In the restaurant, there were representatives of all the platforms for ordering meals cooperating with McDonald’s – backpacks with the Uber Eats, Glovo or Pyszne.pl logos literally flooded the floor around the order picking window. And it turns out that what the crowd of hungry “lumberjack” fans and busy suppliers have come for can be a source of trouble for others. And also to show that it is the greatest who dictate the conditions.

Big maybe more

However, the new secular tradition, as you might call it, waiting for a seasonal sandwich to arrive, has its underside. People threw themselves at the burger not only in the premises. Pyszne.pl – one of the most popular websites for ordering meals with home delivery, on the wave of popularity of “Drwal”, he got out of breath.

Mr. Marcin has been running the Smak restaurant in the very center of Krakow for many years. In order to provide meals to as many customers as possible, the restaurateur cooperates with, among others, Pyszne.pl. Imagine his surprise when a waitress working in the restaurant announced at the end of the Wednesday shift that the restaurant did not have any orders placed by the service that day. Mr. Marcin picked up the phone and called the platform’s hotline.

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“Today McDonald’s has introduced a new sandwich to its offer. Due to the great interest and the lack of drivers, we have turned off the service of other restaurants” – said the consultant in an interview.

There is nothing in the contract about this

“I bought all the delicious.pl contracts that I found on the web (when signing the contract, everything takes place online, all you need to do is fill in the PDF form, so we do not get the contract as such) and I have not found anything about delaying orders by delicious” – he points out Mr. Marcin in an interview with money.pl

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The owner of the gastronomy says that cooperation withyszne.pl is a great way to attract a large number of new customers, which is impossible for a small entrepreneur to do on his own.

“With Pyszne alone, I had an average turnover of PLN 12-15 thousand per month. From the first day of cooperation, the turnover was at least PLN 200 a day, and sometimes even PLN 1200. I calculated that for the last month it was on average PLN 500 for 10 orders. It never happened. make sure that there is not a single order “- he informs.

And he adds that the turnover generated by platforms such as Pyszne, Uber Eats or Wolt is up to 25 percent. of all transactions handled by the restaurant, which is quite a significant sum.

It is important that they earn

He described his story in a group for catering workers. It turns out that he is not alone in this. Many other restaurateurs confirm that on Wednesday the number of orders placed by Delicious.pl was disappointing, and often at zero. “It is important that the big ones earn more” – sums up the restaurateur bitterly.

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The man adds that when he repeated the words spoken by the consultant into the phone, she became confused and realized how unfortunate she had said. It turns out that the big one can do more. Pyszne has limited the possibility of ordering from other restaurants, directing all available couriers only to handle orders from McDonald’s.

She understood what she said

“I contacted the hotline. The lady on the phone told me that they had suspended orders from other restaurants that day, because – I quote:” McDonald’s introduced a new sandwich today and they have few drivers, so that people did not wait long for orders, they turned off some restaurants, this is mine “- informs the owner of the restaurant Smak.

The man adds that when he repeated the consultant’s words, she changed the timbre of her voice, as if “she understood that she said something she should not” – the restaurateur agrees.

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Mr. Marcin adds that throughout the day he did not receive any information from the website about excluding the restaurant. He also bitterly adds that the website did not offer any compensation or even assured that the situation would not repeat itself.

Problems all over Poland

The observations of the Krakow restaurateur are confirmed by business owners from all over Poland. In the comments under the entry, you can read that similar problems occurred, among others, in premises in the Tri-City or Wrocław.

The Krakow restaurateur called delicious.pl on Thursday, but as he said in an interview with money.pl, he did not receive any factual information there, and the only solution that was proposed was to write an e-mail with a complaint.

“I did not count on any financial grant, this one day will not make me bankrupt. But what if there were more days like that? – Mr. Marcin asks rhetorically.

We contacted Pyszne.pl on this matter. We asked whether compensation for aggrieved restaurateurs was planned and whether the provisions of the agreement allowed for such exclusions of restaurants. Until its publication, the network did not respond to our questions.

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