A Jetstar flight from Bangkok to Melbourne carrying more than 300 passengers had to make an emergency landing due to a medical emergency. However, another passenger was stuck on the plane for nearly 7 hours due to an electrical problem and couldn’t get off the plane.
Reported from ABC News, Sunday (26/2/2023) Jetstar flight from Bangkok to Melbourne landed in Alice Springs, in Australia’s Northern Territory, at around 7.20am on Sunday. He said it was a problem with the electricity and a medical emergency. However, after the problem was resolved, the plane could not take off immediately again.
In a Jetstar statement, the 320 passengers on flight JQ30 had to wait on board for nearly seven hours because the airport lacked customs processing facilities.
“As a domestic airport, Alice Springs does not have customs processing facilities and we are working with border agencies, NT Police and local airport authorities to provide passengers with the option to disembark into a specially segregated section of the airport,” Jetstar said in a statement.
Paul Tarrant, one of the passengers said that the plane had problems with the air conditioning and the entertainment system being turned off. The atmosphere became excited when they were asked to wait on the plane.
“I have to say, the staff have been friendly and tried to make the best of the situation, but there were sick people on the plane, we have been here a long time and are not getting better,” he said.
“It’s also very hot inside,” he added.
There were also statements from passengers who said they were left without food for around 8 hours.
Passengers were finally allowed to disembark into the partitioned part of the airport at around 2:15 p.m. It wasn’t long before a replacement plane arrived and passengers were transferred there. After that, then passengers get to eat and drink before continuing their journey.
“We appreciate the long delay and frustrating experience. Safety is always our first priority, and we thank passengers for their patience and understanding as we support passengers who need urgent medical assistance and work to get everyone on their way as quickly as possible .” said the airline.
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