The FASFC also asks the distribution companies to remove these products from their shelves. Anyone who has such products in the house is asked to contact Ferrero. “It’s up to the company to decide whether to take back or refund those products,” Bonte said. Delhaize has already announced that customers can return their purchase in the supermarket and that they will get their money back there.
VRT NWS also contacted Ferrero for a response, but they were not available for comment for the time being. The company has informed the Belga news agency that they acknowledge that they have made a mistake. They acknowledge “internal deficiencies” that led to the information being shared too late. The company says it “deeply regrets” the incident and apologizes to all customers and partners.
The factory in Arlon has been around since the late 1970s. It is the only location where the Kinder Schoko-Bons are made and the largest production location for Kinder Surprise worldwide. According to Ferrero himself normally almost 18 million Kinder Schoko-Bons, 2 million Kinder Surprises and 4 million Raffaello (ed. they are not being recalled, because their production line is not close to the salmonella contamination) roll off the production line every day. About 96 percent of the production is intended for export.