Jakarta, CNBC Indonesia – First Media finally opened their voices about the cause of the slow internet on Monday, April 5, 2021. Apart from breaking up the SKLL in Jakarta, the same incident also happened to the B2JS submarine cable on April 1.
“What really happened on April 1, B2JS experienced cut under sea“Until now, restoration has not yet been restored because until now it will take 2-3 weeks for restoration under the sea. We can estimate that April 15 will start connecting,” said Chief of Technology & Product Officer PT Link Net Tbk, Edward Sanusi in an interview with the media online. , Tuesday (6/4/2021).
But actually the incident was that the service provider was still able to handle the capacity. This is because Linknet still has two other cable systems, namely SKLL Jakabare and Matrix.
Unfortunately on Monday, the same incident also happened to Jakabare due to land subsidence in Changi, Singapore. According to Edward, this made Linknet walk on one leg.
“So when that happened we were only one foot away from the Matrix submarine cable system. Still we added 200 giga bandwidth that day. Unfortunately it took time to add it, we just finished adding it around after evening around 8-9 pm (Monday, April 5, 2021) began to increase traffic, “he explained.
For the current service status is recovered. Edward explained that there are three types of services for residential, corporate and wholesale business.
Corporate services have been recovering since 3.00 pm last Monday. Meanwhile, residential customer service has recovered from 10:00 to 11:00 last night.
“The last time we restored the whole sale, we subscribe to a very large bandwidth, around this morning at 3 am we also restore it. So per 3 hours, the service has recovered 100%,” he said.
For information on Monday, the name First Media was discussed on Twitter social media. The reason is that a number of users of these services admit that their internet has become slow.
In its official Twitter account last night, First Media admitted that the problem occurred because there was a disturbance in the submarine cable system. The company promises to restore service within 1×24 hours.
Meanwhile, the owner of SKLL Jakabare, Indosat, confirmed that the submarine cable has a problem. Indosat Ooredoo’s SVP of Corporate Communication, Steve Saerang, said there was no impact from the incident.
“In general there is no impact from the SKKL Jakabare break because Indosat implements a redundancy system for all international backbone traffic so that there is no direct impact on cellular subscribers,” Steve told CNBC Indonesia.