Jakarta –
Customer asuransi AIA who feel aggrieved to create a Facebook group called AIA Insurance Fraud Victims. In this group there were about 3 thousand people who joined and submitted complaints regarding the money received was not full and did not match what had been deposited.
The customers admit that only about 30% of the money can be returned. It turns out that the product purchased is a unit-linked or investment-wrapped insurance product.
AIA has also submitted comments regarding this matter. Here are the facts:
1. Only Rp. 32 Million Back
Contacted customer detikcom Maria Trihartarti said that 7 years ago she was offered a health insurance product by a friend. The product is called covering the health of their children.
“But from the start I never explained if the money would be lost. At AIA I paid via auto debit Rp. 1 million and it has entered the 7th year, meaning that the money has entered Rp. 85 million but only Rp. 32.6 million has returned,” he said when contacted.
2. Agent Does Not Explain
Maria said the party asuransi AIA gave an explanation that this happened because the reason the national economy was dropping so that it affected the money in the policy.
In fact, what Maria and other customers are having a problem with is the agent who doesn’t explain the details from the start. This really disappointed him. “The problem is the pre-policy, where is the consumer protection? The agent or insurance should have explained to the general public about its products, so don’t just lure it,” he added.
Titin Herlianah also explained that these agents did not provide clear information regarding these products. Usually these agents offer products to customers at bank branch offices.
“Before buying an insurance product, you really have to ask for details, if necessary, record what the agent said when explaining,” he explained.
3. AIA’s response
Chief Marketing Officer of PT AIA Financial Lim Chet Ming said that AIA customers have always been the company’s priority. “This is in line with the company’s commitment to helping millions of families in Indonesia live healthier, longer and better lives,” he said in an official statement.
He revealed as a service to customers asuransi AIA have the AIA Customer Care Line at 1500980 or (021) 30001980 and via email [email protected].
See also the video ‘Protect Your Health Needs and Your Family with This Feature’:
(kil / fdl)
– .
