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Evertec breakdown affected Banco Popular and FirstBank services



A breakdown in Evertec’s systems caused Banco Popular and FirstBank services to be intermittent until late today.

After 5:30 am, Popular issued a statement notifying that “the service that allows customers to access the Mi Banco mobile application has been restored. In this way, bank customers will be able to see their updated balances, transactions and make payments and transfers as usual. “

“Our service provider, Evertec, informed us this morning that a high volume of concurrent connections to the system caused a failure that affected several services, including Mi Banco Móvil and ATH Móvil. We regret the inconvenience this has caused them and we appreciate the trust they place in us on a daily basis, ”explained Camille Burckhart, executive vice president and chief officer of Computing and Digital Strategy.

Likewise, the institution reported that last night they received from the Department of the Treasury the first deposits of the federal stimulus (payment of economic impact) due to the emergency of COVID-19.

“We made some adjustments to our processes and made more than 148,000 clients available to them today, totaling $ 254 million in Treasury credits. To ensure that our customers can use that money to cover their essential expenses and needs, those customers who have overdrawn accounts will receive a temporary credit on it. This will prevent the funds received from being used to cover this debt with the Bank, ”added Burckhart.

For its part, FirstBank – which uses Evertec’s services to provide ATH Móvil to its clients – used Twitter to confirm that “we are experiencing intermittence in some of our services. Our team is working with the situation to be able to restore them as soon as possible. “This outlet learned that the bank managed to stabilize its system in the early afternoon, but FirstBank did not issue an official update.

This medium contacted Evertec to inquire about the status of the fault. Through a spokeswoman, at 9:43 a.m. The company indicated that they would only issue the statement published on Twitter:

“Right now the service of Mi Banco is experiencing intermittent. We are working to reestablish (sic) the service as soon as possible. We will keep you informed.”

This public company, founded in Puerto Rico, made the news this week for admitting guilt for technical failures in the digital platform to request Pandemic Unemployment Assistance (PUA), which was commissioned by the Department of Labor and Human Resources. .

Evertec, which operates in almost 20 markets in Latin America, is the provider of technological services for this agency, as reported by the parties.

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