The Cuban Telecommunications Company (Etecsa) updated on the power failure in a telephone exchange in Havana that affected the fixed telephone service in some numbers in the capital.
This Saturday they had communicated that “in the early hours of the morning there was a power failure in a telephone exchange in the capital that has affected the fixed telephone services in the numbers that begin with 7860 to 7868.”
“There is no impact on mobile services (voice and data), since they are supported on other networks, so they maintain their normal operation,” they added.
In the afternoon, they notified that “the fixed telephony services that had been affected in the capital during the day have already been restored.”
“Our specialists maintain the observation of the traffic and will be receiving the reports issued by the users”, they pointed out.
In addition, recommended that, in the event of any perceived incident, the company be contacted through its official customer service channels.
The company received numerous customer complaints on its institutional Facebook profile. The complaints mainly focused on the quality of the Internet connection service, which was supposedly not affected by the ruling.
INTERNET IN CUBA: ETECSA
“Since June 3 at 1 am, all of Cuba had its mobile data and Nauta Hogar knocked down and when they put it back on, the connection was useless: 5 am downloading at 1 MB, what is that?” he wrote. an user.
Along the same lines, two other customers commented: “Internet in Lawton, 48 kbps. How many more years do you need for something to work ‘regular’?”; “And what happened last night with the Internet and mobile telephony at one in the morning? Was it also the blackout?
“Did anyone else realize that now 100 MB seems to be 200 because they are used up slowly?” said Raciel Sofía González.
According to Etecsa, since last April the new submarine cable for Internet access in Cuba has been in the testing phase.
