On Wednesday, the services of internet mobile phone in Cuba, in the hands of the state Telecommunications monopoly (ETECSA), they were interrupted during the afternoon and part of the night, as many customers complained.
4G browsing is affected in all numbers, with the exception of 53 and 54. The solution is being worked on as soon as possible. In the case of LTE Packages and Vouchers, and the LTE Daily Exchange that expire today, their validity will be extended. 3G browsing is maintained. pic.twitter.com/zwXv4UDOos
– Cubacel (@Cubacel_ETECSA) September 2, 2020
A note from the company, through the social network Twitter, specified that 4G browsing was affected in all numbers, with the exception of 53 and 54.
Without further details, he assured that the solution was being worked on as soon as possible.
Although later Cubacel reported that the service was restored, users regretted the treatment received by ETECSA employees who have the obligation to offer the corresponding explanations to the client.
In a call to 118, established for commercial information, an employee explained that there was instability with the service, maintenance was being carried out and trying to solve the problem.
In an attempt to know an estimated time of the affectation, the commercial said that they did not have that information.
“There is no other place to call, you are speaking with commercial information, the only number available. What else do you want me to explain? There are difficulties from time to time in the network and that is a normal thing,” he settled.
Beyond the constant effects on the mobile internet, an expensive service for the pocket of Cubans, the contempt for the client of the state monopoly is palpable, where an employee without – apparently – no one to supervise it offers an unthinkable treatment within a company with competition.
In comments to the information on the impact and restoration of the service, published by the official site Cubadebate, users lamented more than six hours of interruption of navigation and the loss of money due to the expiration of balances and bonuses.
Tatiana requested compensation and another client identified as Arp reminded her that Cuba “is the only place in the world where damages are not well paid.”
“It is what there is, so it is bad to have a single telecommunications company, because if there were another, the competition would be enough for the service to improve, but nothing, it is what we had to live,” he added.
“Forget that word, ‘indemnification’ is not in ETECSA’s dictionary. On the day of the storm, a 600MB package I had just purchased disappeared and these are the holy hours that I am waiting,” lamented Velociraptor.
Humberto also regretted the interruption of the 2266 and 118 customer service telephones and demanded “more respect for customers.”
“What is happening with ETECSA is disrespectful. Every day a new story. Super expensive services. Internet packages for both 3G and 4G are still expensive for the ordinary Cuban. Then for other poor quality in the connection. And who is responsible for a paid service that almost always has effects (…) The packages should last more than 30 days, if at the end you are paying for that service, “said Yasma.
ETECSA is frequently criticized for its poor services and has recently been under pressure on social networks to lower navigation prices.
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