Customers of a hypermarket in Montpellier, in the south of France, they didn’t give credit to their eyes when they saw that the discounted price of televisions was up to 30 euros (about 626 Mexican pesos), which caused chaos which forced the police to intervene, inform Thursday french media.
The confusion, which took place late yesterday afternoon Wednesday in a busy shopping center in the city, became a public order problem when those responsible for the store alleged a computer problem and refused to sell the product at that price.
Information ran like wildfire through the social networks. According to the French public radio on Thursday, some consumers began to spread the news that in the hypermarket Casino of the Odysseum shopping center, televisions were sold for 30 euros that, before the sales, cost 439 (nine thousand 183 pesos).
The shelves were emptied quickly until, upon arriving at the boxes, the staff detected that the “bargain responded to a problem in the labeling and refused to validate the sale at that price.
A hundred and a half customers began a resounding response that blocked the boxes from the supermarket and intended to take the product at the indicated price, invoking consumer rights.
Unable to control the situation, those responsible for the hyper They called the police, which was forced to take a Solomon measure.
Those buyers who requested it, were able to acquire the televisions at the “normal” price, but they also took a certificate in which the incident was reported in order to file a claim with the chain’s customer service.
Casino issued a brief statement on Thursday stating that the computer error caused the product to be mislabelled and did not give more details on how it will handle future claims.
Consumer associations, meanwhile, believe that customers have few options to see their complaints prosper.
Claude Gaubert, responsible in Montpellier of the consumer association “UFC Que choisir”, told local radio “France Bleu” that “when the price shown is clearly wrong and does not correspond to the real value of the good, the seller can allege a problem and not charge that price. ”
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