Electrica, a leading energy company in Romania, is undertaking a notable overhaul of its computer systems to elevate the performance and security standards of its electronic services. The company announced that these upgrades are part of a broader initiative to modernize its IT infrastructure and meet the evolving demands of its customer base.

Service Interruption Planned for System Enhancements

Electrica has notified customers of a planned service interruption to facilitate these crucial upgrades. The company stated that core services will be partially affected for a short period, specifically between 4:30 p.m. and 6:00 p.m. local time.This downtime is essential for implementing the IT modernization projects designed to enhance service delivery.

Specific impacts on Electrica’s Online Services

During the maintenance window, Electrica’s official website may experience delays in processing requests submitted through contact forms.The company assures customers that confirmations of operation registrations will be provided after 6:00 p.m. Access to data and automated responses will return to normal promptly following the completion of the optimizations.

The Myelectrica platform, encompassing both the web version and the mobile request, will be entirely unavailable between 4:30 p.m. and 6:00 p.m.

Details of the Optimization Process

The optimization process includes several key enhancements:

• Increased server capacity to handle growing demands.
• Implementation of a real-time monitoring system for proactive issue detection.
• Scheduled security updates to protect user data and infrastructure.

Official Notification to Customers

Electrica officially notified customers about these last-minute steps, emphasizing the importance of the upgrades for all users. Following the completion of the work, the Myelectrica platform is expected to provide faster response times, an improved user interface, and enhanced availability.

Impact on Telephone Services

Electrica’s telephone services, including the Call Center and the Green Tel Line, will also be affected during the maintenance period. The Call Center will be unable to receive calls, and the transmission of self-read meter data will be suspended. Technical teams are committed to restoring operations immediately after 6:00 p.m., allowing customers to resume telephone interactions without limitations.

This measure is designed to ensure the integrity of the communications infrastructure and safeguard the personal data of users.

Electrica emphasizes that these maintenance and optimization works of computer systems are essential to support the lasting development of the network and to support the digitization strategy. Investments in IT infrastructure reflect the company’s commitment to users experience and data safety.

Long-Term Benefits and Strategic Vision

By updating software and hardware solutions, Electrica aims to improve operational efficiency and reduce the risk of unforeseen interruptions. These technological initiatives align with Electrica’s broader strategy to enhance its digital environment for both customers and employees.

Electrica Recognized as a Top Employer

Along with its technological advancements, Electrica has achieved significant recognition in human resources. The company has entered the top tier of “The most wanted employers in Romania,” a ranking compiled by Catalyst Solutions based on feedback from over 12,000 professionals and young talents across the country. This recognition underscores Electrica’s attractiveness as an employer and its commitment to fostering an innovative and motivating work environment.

Electrica shows that she is employed not only in the supply of electricity, but also in creating a robust and attractive digital environment for both customers and employees. The modernization of the electric site, the optimization of the Myelectrica platform, the efficiency of the telephone services and the recognition as the top employer are part of the company’s vision to assert as a reliable partner in the Romanian energy market.