Their stores closed since the beginning of containment, DIY stores have to adapt to continue to serve their customers safely.
In full containment, no one is immune to a water heater failure or a valve problem. To remedy these possible inconveniences, several DIY stores, closed since mid-March, now offer their customers a drive service. We’ve been implementing this system for about three weeks, explains ric Chauveau, management controller at the Leroy Merlin store in Chasseneuil-du-Poitou.
Reserved for essential products However, those who would like to take advantage of their extended stay at home to redo the tapestry of their room or order a garden hut will have to wait for the containment and the reopening of the stores. It is reserved for essential products such as plumbing, taps or electricity, specifies Philippe Bodrais, the manager of the Castorama de Poitiers. These are all products that participate in the maintenance of the house. .
Thus, the Poitevin store offers around 19,000 references while in normal times this number hovers around 60,000. We are not driving, it is contactless withdrawal within 48 hours, insists the director of Castorama. People are warned when ordering on the site procedures and behavior before even entering the withdrawal area. We have set up a customer journey and another for employees in order to avoid any contact. When the customers come to collect their goods, they give their name and show their order form, then a collaborator goes out to prepare the goods and finally the customers load in their vehicle.
There are currently around fifty orders per day from Leroy Merlin and between 100 and 200 with more orders before and after the weekend at Castorama.
Other stores have chosen to limit home delivery. But in any case, customers will face their little hassles.
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