‘Dtac’ prepares to send SMS to customers who do not receive OTP compensation of 3,500 baht this 17-23 December
Dtac – On December 16 from the event that customers of dtac network Did not receive OTP for each half of the registration in Phase 2 until the full registration reached 5 million right. Causing such criticism
Dtac Revealed that Dtac understands the situation and the impact it has on customers. And apologize for the incident And ready to show responsibility by compensating the maximum value not exceeding 3,500 baht to the affected customers. Both in prepaid systems And monthly system such as bonus top-up, free calls, free internet, and discounts when buying a mobile phone Dtac will contact the affected dtac customers. Via SMS message as soon as possible. After receiving an SMS from dtac, you can contact to receive compensation measures As detailed in SMS from 17 – 23 December
However, in this regard, the NBTC called dtac to clarify the issue. The NBTC proposed two remedies: 1. A telecommunication remedy responsible for the NBTC was instructed not to charge any service fee. That had a problem during that time 2. Remedy for the loss of rights Half the project go
Dtac is ready to remedy the users of the service, and also urged other mobile operators not to cause this kind of problem in the future.
At the same time, dtac has revealed that Will coordinate with Krung Thai Bank Ask for half of the registrant’s information during that time. Including open to receiving evidence User’s mobile capture screen Can be sent via social media chat, dtac
Read related news
–
