Dtac prepares to announce compensation measures for customers not receiving “OTP”
Date 16 Dec 2020 at 3:09 p.m.
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“Dtac” is preparing to announce an out-of-date measure to customers affected by the “OTP” transmission system crashed during the registration half of Phase 2.
Total Access Communication Company (DTAC) or dtac said that from the case in the past morning Some systems of dtac This includes the 1678 call center system, dtac application, receiving messages, OTP code, recharge payment, interruption. Making dtac customers unable to use the said service Which now has a prepaid, IVR, USSD, OTP service that can return to service as usual. While there may still be some services Including dtac, the application still crashes Dtac is working to fix the system so that all services can be returned as quickly as possible.
“Dtac understands the situation and the impact on customers. And ready to take responsibility by announcing compensation measures to the affected customers further, “said dtac.
It is reported that Broadcasting Commission Television business And the National Telecommunications Commission (NBTC) summoned DTAC to clarify after a large number of people complained.
In the morning of December 16, 2020, the government opened to the public to register for the “half-for-half” project, phase 2, totaling 5 million from 6:00 am. A total of 5 million registered users were registered within approximately 2 hours, despite the interruption of the Krungthai Bank’s registration system. And some mobile operators
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