Jakarta, CNBC Indonesia – PT Prudential Indonesia finally opened its voice regarding the recognition of customers who felt that they were disadvantaged after more than 6 years of joining, but the promised investment results were not suitable.
Prudential Indonesia’s Chief Customer & Marketing Officer, Luskito Hambali said that the former customer who submitted a complaint in this matter had received a direct explanation from Prudential verbally and in writing regarding the benefits of the Policy, and he had also had a face-to-face meeting with the Financial Services Authority (OJK). ) and Prudential Indonesia in submitting their complaints.
“However, the former customer refused to accept an explanation regarding the benefits of the policy,” he told CNBC Indonesia in Jakarta, Tuesday (30/3/2021).
He added that all insurance products marketed are in accordance with applicable regulations and have been registered and approved by the OJK. In this case, the life insurance product in question is a life insurance product that is linked to an investment (unit link).
“This product offers two main benefits, namely life protection benefits and investment benefits. The returns from these investments, which follow fluctuating market dynamics, can be used for a variety of personal needs as well as to pay premiums during the premium leave period,” he explained.
In the policy purchase process, Prudential Indonesia always prioritizes the transparency aspect of the benefits of products purchased by customers and provides understanding to customers regarding the products purchased.
“We make sure that all the detailed information about the life insurance product that the customer buys is included in the policy and at every new policy purchase, there is a freelook period in accordance with the applicable regulations, where customers can study the contents of their policy,” he said. .
“If during the freelook period the customer feels the benefits do not match their needs, the customer has the right to apply for a policy cancellation and we will return the premium that has been deposited minus administrative costs,” he added.
Previously, a Prudential customer on behalf of Maria Trihartati admitted that there had been mediation involving the OJK. Unfortunately, the meeting, according to him, was not what he wanted.
“From the OJK Bandar Lampung, they pulled 2 representatives from Prudential, AXA Mandiri and AIA (total 6 people). But the point is that mediation only explains the contents of the policy. A fatal mistake when selling an agent is dishonest,” he said.
This housewife from Bandar Lampung admits she is disappointed. His Prudential Insurance has been running for 6.5 years, but in fact it did not give the right result.
“The monthly premium is Rp. 350 thousand, the money has entered around Rp. 27 million, back Rp. 9.2 million,” he concluded.
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