Jakarta, CNBC Indonesia – The life insurance company, PT Prudential Indonesia, said that the company is currently investigating in order to follow up on reports from customers who experienced investment losses.
Not only losses, customers also mentioned that there were documents that were falsified, and did not get a detailed explanation for their investment products in the insurance company.
Prudential Indonesia’s Chief Marketing & Communications Officer Luskito Hambali explained that the legal process is ongoing and handled by the authorities.
According to him, Prudential Indonesia fully appreciates the ongoing investigation process and is committed to always being cooperative with the process. This is in accordance with applicable legal regulations and procedures.
“Regarding the complaint of a customer, as well as his report to the police which was shown in the form of a video in one of the media online“We need to convey that the legal process is ongoing and handled by the authorities,” said Luskito to CNBC Indonesia.
Previously, one of Prudential’s unit-linked insurance customers, Andrew Rafaella, complained about the loss he experienced. Andrew admitted that he did not get a detailed explanation for his investment product in an insurance company.
“The agent’s explanation is only grandiose. What kind of benefits. Him [agen] Say it’s 10 years money back. Incidentally we once had a policy and its benefits have already been felt. That’s what makes us interested. But there were many problems, “he told CNBC Indonesia.
In addition to investment losses, Andrew admitted that he had falsified his insurance documents. Andrew even admitted that he had asked the company to take responsibility for this matter since 2017.
“The main victim was me. My position at that time was when the policy was issued, I was abroad again. Somehow Prudential suddenly left the policy on behalf of myself. A physical signature is also impossible,” he said.
After reading the life insurance policy, where claims can be made when the policyholder dies by the heirs. According to him, it is possible that later the claim will be disputed by the company because of the unclear signature.
“We think that the case of signature forgery is not that trivial. We also want to know whether there are other documents that were forged. We did not accept the offer of resolution. [dari pihak asuransi]. So until now it’s still in the police, “he explained.
(wia)
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