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Corona cancellations – Lufthansa keeps 1.4 million customers waiting! – Domestic policy

Because of the Corona crisis, the Lufthansa planes stayed on the ground for a long time. And around 1.4 million customers of the airline are still waiting for ticket refunds!

According to its own statements, the airline has made progress in the last few weeks and has paid out EUR 2.3 billion to 5.4 million customers in the current year. From the first half of the year around eight percent of the cases were still not settled, it said on Friday. They should be processed by the end of August.

Under EU law, airlines are obliged to repay within seven days if they cancel.

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